E-government in Malaysia: Its implementation so far and citizen's adoption strategies

E-government is the use of information and communication technologies in public administration combined with organisational change and new skills to improve public services and democratic processes and to strengthen support to public policies. It use information technology and e-commerce to provide citizens and organizations with more convenient access to government information and services and to provide delivery of public services to citizens, business partners, and those working in the public sector.

Ita implementation:

Seven main projects were identified to be the core of the e-government applications:

1. Project Monitoring System (PMS)

2. Human Resource Management Information System (HRMIS)

3. Generic Office Environment (GOE)

4. Electronic Procurement (EP)

5. Electronic Services (E-Services)

6. Electronic Labor Exchange (ELX)

7. E-Syariah

Other than these seven main projects under e-government flagships, several government agencies has also initiated online services for the public projects, aims to increase the ease and efficiency of public service to the people. Among others were Public Services Portal (myGovernment), e-Tanah, e-Consent, e-Filing, e-Local Government (e-PBT), e-Kehakiman, Custom Information System (SMK), Pensions Online Workflow Environment (POWER), and Training Information System (e-SILA).

Citizen's adoption strategies

E-Services form an emerging field, which is rapidly gaining attention and importance. Citizens expect and demand governmental services with a high degree of quality, quantity, and availability in a 24-hour, seven-days-a-week, and year-round fashion. Governments all over the world are developing information systems and electronic services that have the capacity to meet these rising service needs and demands of citizens and other clients.

Success in delivering electronic services depends upon the capability and self-confidence of citizens in performing e-transactions, as well as their trust and confidence in the protection of their personal data within an open and accountable government.

The e-government applications are developed based on best understanding of citizen requirements. These applications will provide a seamless online service and thus improve traditional government services.